Returns Policy

At VitalChemistry, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward returns process. Please read our policy carefully before initiating a return.

Return Eligibility

30-Day Return Window: All purchases may be returned within 30 days of delivery for a full refund. Items purchased more than 30 days ago are not eligible for return.

Unopened Products: We accept returns of unopened, unused products in original, undamaged packaging with all seals intact. These items qualify for a full refund.

Opened or Used Products: Products that have been opened, used, or otherwise tampered with are not eligible for return. This is for health and safety reasons, as we cannot guarantee the integrity of open supplements.

Valid Reasons for Return

We accept returns for the following reasons:

• Defective Product: Product is damaged, discolored, or otherwise defective upon arrival
• Wrong Item Received: You received an incorrect product or order
• Not as Described: Product does not match the description on our website
• Expiration Issues: Product is expired or nearing expiration (within 6 months)

How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email us at returns@vitalchemistry.com with your order number and reason for return
2. Receive Return Instructions: We'll send you a prepaid return shipping label (for eligible returns) and instructions on where to ship your items
3. Pack Your Items: Securely pack the unopened product(s) in original packaging
4. Ship Your Return: Use the provided Courier Guy label to ship your return. Keep your tracking number
5. We Inspect Your Return: Once received, we'll inspect the item to verify it meets return eligibility requirements
6. Refund Processed: Upon approval, your refund will be issued to your original payment method within 5-7 business days

Refund Processing

Refund Timeline: Once we receive and inspect your return, refunds are typically processed within 5-7 business days. Your bank or credit card issuer may take an additional 3-5 business days to credit the funds to your account.

Refund Method: Refunds are issued to the original payment method used for the purchase. If you'd prefer store credit instead, please let us know—store credit is processed immediately.

Return Shipping: VitalChemistry covers return shipping costs for defective items, wrong items received, or items not as described. For change of mind returns (if applicable), the customer is responsible for return shipping costs.

Non-Returnable Items

The following items cannot be returned:

• Opened, used, or partially consumed supplements
• Products without original packaging or damaged seals
• Items purchased more than 30 days ago
• Items showing signs of tampering or alteration
• Clearance or final sale items (clearly marked on product page)
• Items purchased during promotions marked as non-returnable

Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours of delivery with photos of the damage
• Do not open or consume the damaged product
• Provide your order number and a description of the issue
• We'll arrange for a replacement or full refund at no cost to you

Quality Guarantee

If you've been using a VitalChemistry product as directed and are not satisfied with the results within 30 days of purchase, we want to hear from you. While supplement results vary by individual, we're confident in our formulations. Please contact us to discuss your experience, and we'll work with you to find a solution.

Exchanges

If you'd like to exchange a product for a different size, variant, or item:

• Contact us with your order number and exchange request
• The new item must be of equal or lesser value
• If the new item costs more, you'll be charged the difference
• Original product must be unopened and in resaleable condition
• We'll provide a return label and arrange shipment of your new item

Subscription Orders

For subscription or recurring orders:

• You can cancel your subscription at any time before the next billing date
• Returns of subscription items follow the same 30-day policy
• Cancellation requests should be made through your account or by contacting our support team

International Returns

VitalChemistry currently operates exclusively in South Africa. All returns must be shipped to a South African address using Courier Guy. International customers must contact us for special return arrangements.

Consumer Rights

This returns policy is in addition to your rights under South African consumer protection legislation. Nothing in this policy limits your statutory rights as a consumer. If you have any concerns or disputes, you may contact us or refer the matter to the appropriate consumer protection authority.

Return Address

Once you've received your return label from us, please ship your return to the address provided. Do not send items without prior authorization. Unauthorized returns may not be accepted or processed.

Questions About Returns?

If you have any questions about our returns policy or need to initiate a return, please don't hesitate to contact us:

Email: returns@vitalchemistry.com
Response Time: We aim to respond to all return inquiries within 24 business hours

Policy Updates

VitalChemistry reserves the right to update this returns policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.